My attempts to resolve this issue via email communication were met with silence receiving no response from the casino side. This requirement seemed especially unreasonable considering my past experiences at the casino where I have withdrawn even larger amounts effortlessly. While the website indicates that providing these documents is optional, in my case, it appeared to be a compulsory step to gain access to my winnings. Unexpectedly, the casino then requested additional documents to supposedly increase my deposit limits, an adjustment I never asked for. However, this time felt like they reset my account history with them, treating my withdrawal request as if it was the first. I have always used PayPal for this purpose without any prior issues. The standard policy at Genting Casino is to use the same withdrawal method as for deposits.

On November 30, 2023, I was fortunate enough to win £600 and proceeded to withdraw my winnings expecting a straightforward process as always. As a regular player at Genting Casino, I recently faced another disappointing issue.

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